Description

For over two decades, Allied Universal Electronic Monitoring has been committed to keeping our clients, partners and the people who trust in them on safe ground. Our innovative monitoring solutions make a tangible difference to people’s lives to law enforcement officers out in the field to communities tasked with reintegrating participants back into civilian life to public authorities entrusted with making efficient use of taxpayer money. Wherever we operate, our extensive knowledge, veteran team of experts, and innovative electronic monitoring systems are trusted the world over to make society safer, more secure and advanced for everyone.

Allied offers Medical, Dental, Vision, STD/LTD, Life Insurance, and 401k benefits. Also provides PTO, sick, and vacation hours annually; wellness program; 10 paid holidays; and, paternity leave

Candidates must be able to pass a drug and background screen.

The position is on site in the Richardson office. Shifts include day/evening and weekends. Starting pay is $18.50/hour

The Customer Service Agent is responsible for interacting with customers in the Criminal Justice field via the telephone in a professional and courteous manner. The CSA will also interact with offenders on Probation/Parole in order to clear alerts generated by tracking equipment.

Requirements

Knowledge and Skills Required:

• Excellent customer service skills
• Proficient oral and written communication skills, including excellent listening skills
• Excellent computer skills, ability to multitask while typing with minimal error
• Ability to collaborate as well as work independently
• Excellent reading comprehension, problem solving skills, and ability to use good judgment to make decisions
• Able to work a flexible schedule
• Able to speak Spanish language

OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION:

These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present.

• Technical and or previous law enforcement background

PHYSICAL REQUIREMENTS AND ENVIRONMENT:

• Office environment with minimal to no exposure to extreme temperatures expected
• Major activities include working on PC while sitting, telephone use
• Physical effort is limited, to include some standing, bending, light lifting, and limited stretching and reaching
• Must be able to submit to drug screening to the extent permissible by law
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Formal Education, Licenses, and Certifications Required:

• High School Diploma or equivalent
• Minimum one (1) year experience working directly with customers in a customer service and/or problem-solving capacity

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

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