Responsible for managing, administering, and governing local network devices to include PCs, printers, etc. and global tenants such Office 365 & Google Workspace.
The resource will work in a global team environment and cross team collaboration with effective communications and accountability for bringing a task to end.
Day-to-day work includes user support from laptop installation and delivery to troubleshooting various issues.
Willing to learn and become responsible for maintaining, managing, and supporting Windows and Linux servers, both on-prem and on the cloud, including security configurations, patching, and troubleshooting.
Help Desk ticket resolution.
Manage the company’s computing equipment to include workstations, servers, and mobile devices.
Operation and maintenance of Corporate IT Infrastructure
Maintenance, managing, and supporting MacOS devices.
Maintain and manage the health, license, and subscription of both local and cloud networks.
Engage with vendors and create purchase orders.
Work as a team to resolve analytics and error reports from Microsoft / Google.
Liaison between Microsoft, Google and different application owners for support and patches/upgrades.
Willing to learn and become responsible for managing AVAST, Malwarebytes, N-Able and other IT-related software.
3+ years’ experience of working in a Help Desk role.
Experience in managing PCs in Multi OS environments – Windows, ChromeOS and Mac, to include building PCs, performing upgrades and patches.
Experience in managing mobile devices.
Experience in working with vendors and purchase orders.
Good communication skills and working with other departments.
Experience as a System Administrator
Experience with Active Directory & GPOs
Experience in managing Azure infrastructure.
Experience working with cloud providers (Azure, GCP)
Knowledge of VMware virtualization (vCenter)
Experience in managing servers in Multi OS environments – Windows and Linux