Customer Service Agent

UNITED STATES - Odessa, FL

Description

Hours 4:00 pm to 12:00 am

Odessa location (eligible for work from home after training and probationary period)

For over two decades, Attenti has been committed to keeping our clients, partners and the people who trust in them on safe ground. Our innovative monitoring solutions make a tangible difference to people’s lives. To law enforcement officers out in the field. To communities tasked with reintegrating participants back into civilian life. To public authorities entrusted with making efficient use of taxpayer money. Wherever we operate, our extensive knowledge, veteran team of experts, and innovative electronic monitoring systems are trusted the world over to make society safer, more secure and advanced for everyone.

Attenti offers Medical, Dental, Vision, STD/LTD, Life Insurance, and 401k benefits. Also provides PTO, sick, and vacation hours annually. Attenti US, Inc. is a EEO employer. Candidates must be able to pass a drug and background screen.

SUMMARY

The CSA is responsible for interacting with customers in the Criminal Justice field via the telephone in a professional and courteous manner. The CSA will also interact with offenders on Probation/ Parole in order to clear alerts generated by tracking equipment. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Interact with law enforcement officers and offenders (probationers/parolees) via the telephone and email. Provide Officers and/or Offenders with assistance. Assist officers with troubleshooting equipment, assigning equipment, orders and returns and using tracking software.
  • Ask offenders scripted questions and provide offenders with actions to take.
  • Effectively utilize resources, i.e. computer systems, software programs, and phone equipment. 
  • Consistently apply knowledge required to perform technical and procedural aspects of the position.  

QUALIFICATIONS:

  • Excellent customer service skills. 
  • Proficient in verbal and written communication skills, including excellent listening skills.
  • Excellent PC skills required
  • Bilingual Spanish/English is preferred but not required
  • Technical and or previous law enforcement background a plus.
  • Positive / team oriented attitude; works well with others in a team environment
  • Excellent reading comprehension, problem solving skills, and ability to use good judgment to make decisions
  • Willing to work weekends and holidays

Requirements

  • High School Diploma / GED
  • Minimum one (1) year experience working directly with customers in a customer service and/or problem-solving capacity.

We are the Know-How company